When you click "Create Campaign" from a Feed alert, the audience selection is no longer named generically. It now describes the segment movement it relates to, for example: "Segment Movement from Champions to Potential Loyalist from 01 Jun 2025 to 09 Jun 2025."

This makes it immediately clear who you're targeting before building and sending a campaign, without needing to investigate further.

The Loyalty split shown on the Intelligence Engine Analysis page now only displays when a loyalty scheme is live for your account.

This ensures the data shown is always relevant and accurate to your current setup, rather than showing loyalty figures where no scheme is active.

Response time reporting: League tables in Feedback & Enquiries has always been calculated against a 24-hour period. Working hours can now be configured instead, so reporting reflects when your team is actually available to respond.

This gives a far more accurate picture of response performance, rather than including hours outside your operating times.

As this setting may apply across other areas of the platform over time, it's managed centrally by your Account Management team rather than within individual modules.

Contact retrieval requests for contacts that have been hashed no longer return the hashed record. A clear "customer not found" message is returned instead.

This makes it easier for integrations to handle these cases correctly, without needing to interpret or filter out hashed data.

Transactions can now have more than one voucher code attached at transaction level when integration partners use our PostOrderAPI, each with its own discount amount when previously this was only possible at item level.

This supports scenarios where more than one voucher is used against the same transaction (for example, 25% off the whole bill, as well as £5 off), giving a more accurate record of how discounts were applied.

You can now filter by region when assigning vouchers to locations. Select a region to quickly narrow down to its locations, rather than scrolling through a full list.

An "All regions" option is also available, automatically including all current and future locations across every region.

Within a selected region, you can choose "All [region] locations" to include every site in that region (current and future), or pick individual locations as needed.

This reduces the time and manual effort involved in assigning vouchers across multiple sites, and lowers the risk of missing a location by mistake.

If you use a third-party system connected to Acteol, that integration can now check how many redemptions are left on an offer with a redemption cap. This will help to stop vouchers being issued once the limit is reached, rather than only finding out when a redemption fails.

This works alongside the "Cap the total number of redemptions" feature which was in the last release, giving your connected systems visibility of how close an offer is to its limit.

If an offer has no cap, this is clearly indicated so it isn't mistaken for the cap having been reached.

Upload large volumes of leads and companies in one go. No more adding records one by one or raising a request to get it done.

Fully self-serve, directly from the Sales Lead Portal.

Three new fields are now available to capture onboarding data against your sales leads: Application ID, Application Status, and Application Stage.

These fields appear on the Sales Leads grid, Contact Profile, Company Profile, and Lead Details card. They are added as hidden columns by default, so you can switch them on via column preferences whenever you'd like to see them.

Fields only display where data exists, keeping views clean if you're not using this data yet.

When exporting leads to Excel, the Notes section is now included alongside the rest of your lead data.

This gives you a fuller picture of each lead directly in your export, without needing to check notes separately.

When exporting contact data for a Data Subject Request, you can now choose PDF as well as Excel. Select the format that suits you at the point of export.

PDF exports use text wrapping so content stays correctly laid out and readable across pages.

This removes the need to manually convert Excel exports to PDF before reviewing, redacting, and sending data to a customer or colleague.

Transaction cards on the Customer Profile now clearly show when a transaction has been excluded from loyalty, so it's obvious why points weren't earned.

This removes the guesswork. No more digging through the Loyalty tab to work out why a transaction didn't generate points.

The Brand field is now mandatory when reusing a survey, in line with the existing requirement when creating a new survey or updating survey details. Therefore, surveys can no longer be saved or published without a valid brand assigned via the reuse process.

The field is also automatically pre-filled with your assigned brand and restricted to brands you have access to, preventing surveys from being accidentally created or published under a brand you're not authorised to manage.

This also ensures location questions correctly populate with the right locations for the selected brand, so they display properly to customers on live surveys.

On the Open Saved Campaigns page, "Send Test" is now greyed out for any campaign that doesn't yet have an email design applied.

This prevents test sends from being triggered on incomplete campaigns, which could previously get stuck in the queue and block subsequent test sends from going out.

If a contact has been hashed, the user will now see a message explaining that further replies aren't possible, rather than being able to send a message that can't be responded to: "This contact cannot receive responses, so further replies on this enquiry are not allowed. Please reach out via another support channel if needed."

When this happens, the enquiry/feedback ticket is automatically closed, since it can no longer be progressed.

This change also applies to replies via the Sales Lead Portal.