The ResDiary integration connects ResDiary's reservation and table management platform with Acteol, automatically syncing booking, customer, and transactional data on a daily basis. This integration is primarily used by marketing and CRM teams to keep customer records current and support segmentation, campaign automation, and loyalty reporting across multiple venues.
Key benefits
Automatically syncs reservation and customer data into Acteol, reducing manual data entry.
Keeps customer records current for CRM and marketing segmentation.
Provides daily visibility into transactions and customer behaviour without manual uploads.
Centralises dining activity and payment records from multiple venues into one system for improved reporting.
How it works
Acteol retrieves reservation and customer data from ResDiary via a scheduled daily API call using JSON payloads, authenticated with an API key. Transactional data, including the total amount paid online and booking date, is mapped against reservation records and stored in Acteol's CRM. All data is displayed within the single customer view, giving you a consolidated picture of each guest's activity.
Data synced
The following data is retrieved from ResDiary and stored in Acteol:
Reservation data, including booking date, time, covers, and location.
Customer profile data.
Transactional data, including total amount paid online and booking date.
🤓Tip: View more on how to segment the bookings data>
Typical use cases
A restaurant group tracks guest reservations and transactional spend per location using the synced data in Acteol.
Marketing teams trigger personalised campaigns based on visit frequency, booking history, or spend level.
Key considerations
⚠️Important: Booking and customer data is refreshed on a daily cycle, not in real time. Allow up to 24 hours for new or updated records to appear in Acteol .
⚠️Important: Only the total amount paid online is included in transactional data. Product hierarchy and menu item details are not synced.