Acteol includes a range of artificial intelligence (AI) features designed to save you time, reduce manual effort, and help you make better decisions across campaigns, segmentation, and customer feedback. This article provides an overview of each AI feature and the benefits it offers.
AI content assistant in campaigns
The AI content assistant helps you generate campaign content faster. When setting up an email campaign, the assistant can suggest a subject line and generate body content from the Design step, reducing the time you spend writing from scratch.
Benefits
Generates subject line suggestions during campaign setup.
Creates body content from the Design step.
Reduces time spent on content creation for email campaigns.
AI-powered image generation in the asset library
You can generate high-quality images using AI directly within the Asset Library in Campaign Builder. Instead of relying on pre-uploaded visuals or external tools, you describe the image you need and the AI creates it in seconds. A prompt-assist feature guides you towards crafting more effective prompts, making it easier to generate relevant visuals without trial and error.
Benefits
Generates images from a text description, without needing external tools.
Available directly within the Asset Library in Campaign Builder.
Prompt-assist guidance helps you produce higher quality, more relevant visuals.
AI-powered segmentation guidance
The Single Customer View (SCV) Contact Segmentation tool includes an AI-powered summary feature. Once you have built a customer selection using drag-and-drop criteria, the AI automatically generates a plain-language description of the segmentation logic. You can also describe your goal in plain language and receive real-time guidance to help you build the right selection.
Benefits
Generates a natural language description of your segmentation logic, making it easier to understand and explain.
Helps you validate your audience selection before running campaigns, reducing the risk of targeting mistakes.
Makes segmentation more accessible to new users by removing the need to interpret complex queries.
Provides real-time guidance so you can describe your goal in plain language and build accurate selections faster.
AI Sentiment Insights in Feedback and Enquiries
Feedback and enquiries AI Sentiment Insights automatically analyses incoming customer feedback in real time. Once configured, all feedback triggers sentiment analysis without any manual intervention. A weekly recommendation analysis also runs automatically, giving you regular insight into customer sentiment trends.
What you can see
The overview section shows key insights for the last 90 days by default, including:
Total feedback: The overall number of feedback tickets.
Positive feedback: Count and trend of positive feedback tickets.
Neutral feedback: Count and trend of neutral feedback tickets.
Negative feedback: Count and trend of negative feedback tickets.
Category insights: A breakdown of feedback by category.
AI Highlights: Common keywords and phrases from the tickets.
Benefits
Fully automated: No manual effort required once configured.
Real-time sentiment analysis on all incoming feedback.
Weekly automated recommendation analysis keeps you informed of trends.
Clear breakdown of positive, neutral, and negative sentiment over time.
⚠️Important: To get started with AI Sentiment Insights, you need to approve the processing of your historical data. This covers the last three months of customer feedback. View more>