Feedback & enquiries
Manage all feedback and enquiries received from customers.
By Fatma Abid1 author9 articles
- Understanding Feedback and EnquiriesThe Feedback and Enquiries module enables you to manage all comments and enquiries received from customers through your enquiry forms. This module collects all feedback and assigns each ticket toā¦
- Feedback and Enquiries module overviewAn overview of the Feedback and Enquiries module, covering how to receive, manage, and resolve customer feedback and enquiries, assign tickets, track resolution status, and analyse trends.
- Edit and manage a feedback ticketYou can directly review and edit the feedback ticket received from a customer.
- Manage Feedback and Enquiries RulesYou can set global rules and exceptions for handling feedback and enquiry tickets. These rules help automate escalation, define SLA parameters, and manage sentiment scoring.
- The Feedback and Enquiries DashboardThe Feedback and Enquiries Dashboard provides a real-time overview of key performance indicators (KPIs) and trends related to feedback and enquiry tickets. It helps managers and teams monitor performance, responseā¦
- Feedback and Enquiries League TablesThe League tables provides group scores and site scores allowing you to see a breakdown of tickets, scores, response times, and ticket sentiment by site.
- Feedback and Enquiries taggingFeedback and Enquiries tagging section allows you to track and manage tags applied to feedback and enquiry tickets, helping categorise and analyse responses more effectively.
- AI Sentiment InsightsThe AI Sentiment Insights uses AI to analyse large volumes of feedback and enquiry tickets, transforming raw data into actionable insights. It helps uncover trends, highlight whatās working, and identifyā¦
- Social Activity module overviewAn overview of the Social Activity module, covering how to create and schedule social media posts, monitor brand mentions and interactions, and review social performance insights.