To reply to your customer's comments on your posts, follow these steps:
Click Social Activity, then click the Social Media Monitoring.
To add any filters, click the filter
icon.🤓 Tip: You can filter the date, the social media channel, and the social media pages.
On the relevant comment, click the Reply
icon.From the pop up, type your comment.
The comment can be an external or internal. Use internal comments to request support from other users.
While entering your comment, you can use the features below:
Spell check your comment.
Add a saved comment.
Add emoticons.
Add images.
Click Send.