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Review a customer's responses for a survey

You can view a contact's surveys on the customer profile, to help you review their specific responses.

Written by Xanthe Jackson

To view a contact's surveys, follow the steps below:

  1. When you open the contact profile of a customer, click Surveys.

  2. Each card represents one survey, you can preview the survey main details:

    • Title.

    • Description.

    • The ID of their response, in case needed for raising with support.

    • The survey completion date and time.

  3. To see the customer responses, click the preview

    preview.png

    icon.

  4. To switch to grid view, click the Grid

    image.png

    icon.

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