What's changing?
Starting from 25 March 2026, you'll access support directly within Acteol Enterprise instance through our Access Digital Assistant.
The Asana Support Portal will be retired for raising cases on this date; however, please rest assured that all your historic support tickets will remain securely stored with us for future reference. Going forward, support will not be handled via Asana. When you submit a request, Fin will first ask you to clarify the nature of the inquiry, whether it relates to an investigation, an issue or incident, or general support. If the request involves project work, additions, or retainer-related tasks, Fin will provide you with the appropriate Asana form needed for the Product Delivery team to action your request.
You will be able to view any currently open cases via the Access Digital Assistant in product, just open your Assistant and select messages to continue liaising with your support team.
Your new support experience
To enhance your support options and provide a more seamless and convenient experience, we've designed the Access Digital Assistant to work directly within your Acteol Enterprise platform.
Key benefits:
Instant assistance: Get immediate answers to common questions and tasks without leaving Acteol Enterprise.
Convenient access: Browse knowledge base articles directly from your software.
24/7 availability: Access help any time, day or night.
Seamless case creation: Entitled contacts can convert Digital Assistant conversations into support cases instantly.
How it works:
Click the Access Digital Assistant icon
in Acteol Enterprise .Select "Help with Acteol Enterprise" and type your question.
Review the answer provided.
If you need further assistance, ask the Digital Assistant to connect you with our support team.
What you need to know:
The Asana Support process will close for raising new cases on 25 March 2026.
All support interactions will happen within your Acteol Enterprise product.
Our dedicated support team is still available for complex or technical queries.
Only entitled contacts will be able to raise cases to human support as they do currently.
⚠️Important: If you are an entitled contact currently but do not have access to the Access Digital Assistant in Acteol Enterprise , please let us know ASAP!
No action required
The Access Digital Assistant is already available in Acteol Enterprise and moving forward, will be the primary way to contact the support team from 25 March 2026.
We're confident this new experience will make getting support faster and more convenient. If you have questions about this change, please access this article: Acteol Enterprise Help Centre