To create a tag for the social comments, follow the steps below:
Click your username icon on the right.
Click Settings, then click the Keywords
icon.Click Add Tag.
From the drop-down labeled This Tag is visible for, select the relevant modules that will have this keyword:
All.
Feedback and Enquiry.
Social.
Specify the word, then assign it to a category.
Specify if how you're going to track the word:
Exact match
Any match.
Assign a sentiment to the word. The sentiment can be:
Negative.
Neutral
Positive.
Click Save.